Delivery & Returns
DELIVERY & RETURNS
On-line purchases can take 2-3 business days through our Payment gateway.
Once payment is received, you can expect your delivery to arrive within 2 – 5 business days from that date for major city metropolitan areas on the East Coast of Australia. For orders to Western Australia, Tasmania and Northern Territory please expect your order to arrive within 3 – 8 business days from when we receive receipt of payment.
It’s a good idea to use a delivery address where someone will be home during business hours. If you are at work during this time it might be best to have your order delivered there. Alternatively, you can leave us a note to inform us that you are happy for the parcel to be left without a signature in a safe and secure place, just keep in mind, we cannot take responsibility for parcels that are stolen or damaged in this instance.
All orders are shipped via Sendle (A Carbon Neutral Courier) and Australia Post standard Parcel Post delivery, depending on location within Australia.
An email with a tracking number and link will be sent to you as soon as your order has been dispatched. If you do not receive this, please check your spam mail as some email providers will send it there.
If you have any questions or queries, please email them through to us at email@example.com and we will do our best to get back to you as quickly as possible.
We also deliver to our neighbours in New Zealand for a flat rate delivery fee of $25 using Australia Post.
Please contact Miz Mooz HO via email at firstname.lastname@example.org.